Payment policy

(1) To secure any cleaning service booking, payment is required in advance.  Services under £215: Full payment must be made upfront before the booking is confirmed.

 

(2) Services of £215 or more: A minimum 50% non-refundable deposit is required upfront to secure the booking. The remaining balance must be paid before or on the day of the scheduled service.

 

(3) Bookings are not confirmed until the required payment has been received. We reserve the right to cancel or refuse service where payment requirements have not been met.

 

This is a firm company policy and applies to all customers without exception.

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Commercial Clients

As part of our commitment to professionalism, transparency, and compliance, all commercial clients will receive two mandatory forms prior to the commencement of services.

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These forms must be reviewed, completed, and returned where applicable before any work begins. The documentation helps ensure clear communication regarding service requirements, site access, health and safety procedures, responsibilities, and agreed terms of service.

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**We reserve the right to delay or postpone services until all required documentation has been completed and approved.

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