​REFRESH YARDS – REFUND & SATISFACTION POLICY

​

At REFRESH YARDS (trading under REFRESH YARDS), we strive to deliver high-quality cleaning services tailored to your needs. To ensure complete transparency and fairness, please review our policy regarding refunds, re-cleans, and cooling-off periods below.

​

1. Cooling-Off Period & Standard Refunds

​

• Spontaneous Cancellations/Refunds: Spontaneous refunds or last-minute cancellations are not permitted within the 7-day cooling-off period prior to your scheduled service date.

• Post-Cooling-Off Window: Any request for a refund made after the initial 7-day cooling-off period is invalid and will not be processed.

​

2. Satisfaction Guarantee & Re-Clean Terms

​

Instead of monetary refunds for completed work, we offer dedicated re-cleaning services to address any specific issues.

• Regular and Deep Cleaning Services:

  • If you are unsatisfied with any aspect of your service, you must notify us within 7 days of the completed work.

  • We will arrange a free re-clean specifically covering the specific items/areas you noted for adjustment.

• Commercial Cleaning Services:

  • Commercial clients must report any issues within 14 days of the service date.

  • We will schedule a free re-clean to remedy the noted areas.

​

3. End of Tenancy (EOT) Cleaning Rules & Refunds​

​

End of Tenancy cleaning services are subject to strict quality and verification guidelines.

​

• Client Guidelines: All End of Tenancy clients must strictly adhere to the pre-service rules and instructions provided to them by REFRESH YARDS prior to the appointment. Failure to comply with these rules may void eligibility for re-cleans or refunds.

• Refund Eligibility: Monetary refunds for End of Tenancy services are only granted under the following condition:

  • Official, written proof must be provided directly from the landlord or letting agency (via formal email or official document) explicitly stating that there were verifiable cleaning-related mishaps or shortcomings on the property.

​

​

​

Processing Times for Approved Refunds

​

All approved refunds are processed back to the original method of payment or via direct bank transfer.

​

• Standard Processing Time: Our standard processing window for refunds is 3 to 5 working days from the date the refund is approved.​

• Bank Processing Delays: Please note that depending on your financial institution or bank card issuer, funds may take an additional few business days to clear and appear in your account after we have initiated the transfer.

​

​

Service Cancellations Initiated by Us

​

While we strive to fulfill every service request, we reserve the right to pause or cancel scheduled bookings if necessary to maintain our operational standards, staff safety, or equipment compliance.

​

• In the rare event that a cancellation is initiated on our behalf, you will receive a 100% full refund of any amounts paid for that specific booking.

• Where possible, we will offer options for expedited processing or immediate transfer to ensure you are not kept waiting.

​

​

​

5. Contact Us

To report an issue, request a re-clean, or submit End of Tenancy landlord documentation, please contact our support team directly via email or phone with your booking details.